Return and Refund Policy
Effective Date: January 3, 2025
At Tuttiskinn, we are committed to providing our customers with the highest quality products. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review our Return and Refund Policy below.
Returns
We accept returns on most items within 30 days of the purchase date. To be eligible for a return, the item must be:
- In its original, unused condition
- In the original packaging (if applicable)
- Accompanied by proof of purchase (receipt or order confirmation)
To initiate a return, please contact our customer service team at info@tuttiskinn.com with your order number and the reason for the return. We will provide you with further instructions on how to return the item.
Non-returnable Items
The following items cannot be returned:
- Custom-made or personalized products
- Gift cards
- Sale or clearance items
- Products that have been worn, damaged, or altered
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.
Exchange Policy
At this time, we do not offer direct exchanges. If you would like to exchange an item, you must return the original item for a refund and then place a new order for the item you wish to receive.
Shipping Costs for Returns
The customer is responsible for paying the return shipping costs unless the return is due to a defective or incorrect item. In such cases, Tuttiskinn will cover the return shipping fees.
We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item without tracking.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order at info@tuttiskinn.com. We will arrange for a replacement or refund, and we will cover the return shipping costs for the damaged item.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at info@tuttiskinn.com. Orders that have already been shipped cannot be canceled, but you may initiate a return once the item has arrived.
Changes to This Return and Refund Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically to stay informed about our return and refund practices.
Contact Us
If you have any questions or need assistance with a return or refund, please contact us at:
Tuttiskinn
Email: info@tuttiskinn.com
We are here to ensure your satisfaction and will do our best to resolve any concerns.